Return & Refund Policy

 

1. All returns must be sent back within 3 working days upon receiving your order


2. Returns must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.


3. Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.


4. We reserved the right to reject any returned item if it does not meet all mentioned conditions.


5. Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.


6. Refund would only be done as store credit voucher, strictly no cash refund is allowed.


7. Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.


8. You are responsible for the shipping cost of returned item.


9. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.


10. A processing fee of RM3 will be charged per item returned. For example, if the returned item costs RM100 , you will receive a store credit of RM97.

 

Please whatsapp our customer service representative for the return details:

Email: [email protected]

Tel : +60 19-800 3679