Terms & Conditions

We are grateful for the pleasure of serving you and meeting your needs. We provide friendly customer support to our customers via WhatsApp and email support and try to respond our customer’s enquiries instantly within business hours. Please do not hesitate to contact us if you have any problem :)
 
General Policy
 
1. Products are selling in ready stock and pre-order. Normally you able to receive your parcel within 7-10 working days if the items stated pre-order and within 2 working days for ready stock items.
 
2. Most of products are real photo provided to minimize the differences between product and photo. If there is not real photo (using magazine or others photo as reference) it may occur 5-15% differences between product and photo.
 
3. Order will only reserve for max 2 days without any deposit paid. If you would like to do any reservation for MAX 15 days, you may pay at least half of order amount as deposit and this deposit will not refund if the order exceed 15 days without pay the balance.
 
Payment Policy
 
1. To pay, you may transfer the amount to us by Online Fund Transfer, Cash Deposit or using ATM.
 
2. After Payment, buyer may direct upload payment receipt through their log in account or inform us via WhatsApp / Email by listing the Order Number attached with your receipt.
 
3. If you have overpaid us, we will automatically refund the balance to you inside your parcel. Please contact our customer service if you want to add your balance into account.
 
Delivery Policy
 
1. We will do our parcel packing daily. Your order able to send out on the same day if we received your payment before 12.00pm.
 
2. We may delay your order delivery without prior notice due to technical or resource allocation problems. For urgent orders, please make note in your order form so we can do our best to carry out a special arrangement for you.
 
3. If your ordered item is out of stock, we will contact you before sending out the parcel, you may request either change other product or refund.
 
4. Miss Meera reserves the righs to decide the cheapest and most effective courier company based on your location and weight of your goods. Please make a remark in your order form if any delivery companies will not reach your location.
 
5. We only using courier service (no pos register, pos express provided), you will likely receive your parcel within 2 working days.
 
6. After sending out your parcel, we will inform you of the tracking number by your contact email.
 
If you are not receiving your parcel after 3 days, please contact the courier company directly. If you have given us an invalid address or contact number, causing the parcel to be returned to us, we will not pay for the shipping charges for resending the parcel. Buyers will have to pay us the additional shipping to resend the parcel.
 
Goods Exchange Policy
 
1. We provide 100% return warranty on all products you’ve purchased if you found defected item.
 
2. Unless it is our mistake for sending the wrong item to you or received damage products, otherwise all costs on shipping will bear by customer. 
 
3. To avoid the warranty being abused, all refund is not in cash form but in exchange other products.
 
Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/spots, glue stain, off-line, lint problem are not summed up as quality issues. If you would still want to return, all additional postage cost will be borne by the customer.
 
4.
 
REASONS Exchange Postage borne by REFUND
Out of Stock Yes N/A Yes
Received defect/ faulty item Yes Miss Meera No, only can replace same design/size/colour
Personal reasons(Eg: Size not fit, minor stain/spots and other) Yes Customer No
 
5. Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.